New to PrimCut?
Go from installation to your first clean cut.
PrimCut Support Center
Back to your edit.
Setting up, learning a tool, or stuck on something? Find your next step here.
Try these first.
A few checks that can get you moving again.
PrimCut doesn’t appear in Premiere
Close Premiere before installing your PrimCut package. Reopen it and choose Window → Extensions → PrimCut. Check that you’re using Windows 10/11 and Premiere Pro 2024 or newer.
Follow the installation guide ↗Setup or an engine download failed
Check your internet connection and free disk space, then retry setup from PrimCut’s Settings. Keep Premiere open while the downloads finish. If it fails again, note the failed step and include it in a bug report.
Engine setup and AI connections ↗I paid, but tools are locked
Open your account page and confirm you’re using the same email in the panel. Check your plan and activated devices. Reopen PrimCut while online so it can check your access. If the website shows paid access but the panel stays locked, send us the error and your PrimCut version.
Check your account ↗My caption style looks different
Install the template’s fonts and check its font, size, and highlight controls. The live preview is a guide; generate a short sample in Premiere to check the final MOGRT.
Customize caption styles ↗Claude Code or Codex won’t connect
Install the command-line tool, complete its browser sign-in, and restart Premiere. In Settings → AI, press Test for that provider. A PrimCut subscription does not include separate provider usage.
Simple installation and sign-in instructions ↗I need to cancel or ask about a refund
Sign in to your PrimCut account and open Manage Billing to manage your subscription through Creem. For a refund question or a missing billing button, email us from your account email.
Have an idea for PrimCut?
Tell us what you’re trying to do and how it would help your edit.